Healthcare Network Optimization

Context

A regional healthcare network was struggling with long patient wait times, inconsistent care quality, and declining patient satisfaction scores. Staff were working hard but felt overwhelmed by inefficient processes and lack of clear performance visibility.

Constraints

Patient safety as top priority with zero tolerance for quality compromises. Union environment requiring careful change management and staff engagement. Regulatory compliance requirements for all process changes. Limited budget for technology investments.

Actions

• Mapped patient flow processes across emergency, inpatient, and outpatient services
• Implemented Lean methodology to eliminate waste and reduce variation in care delivery
• Designed KPI architecture linking operational metrics to patient outcomes and satisfaction
• Established daily huddles and performance rhythms for continuous improvement
• Created standardized workflows for common procedures and patient pathways
• Built real-time dashboard for monitoring patient flow and resource utilization

Artefacts Delivered

• Process maps with waste identification and improvement opportunities across patient pathways
• KPI dashboard with real-time visibility into patient flow, quality metrics, and resource utilization
• Standardized workflows and protocols for emergency response and patient care procedures
• Performance management system with daily huddles and continuous improvement processes
• Staff training materials and change management programme for new workflows
• Quality assurance framework with monitoring, feedback, and improvement mechanisms